Providing the finest available rep software is only the start of our
long-term commitment to your success in computerizing your sales agency.
The knowledgeable and experienced MACS support staff provides a full
complement of products and services designed to make you as productive as
possible by providing the services you need conveniently and efficiently.
Documentation
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Installation Kit: Guides you
through installation to get started quickly and efficiently.
Implementation Manual: Guides you through entry of your
agency's basic information.
Users' Manual: Explains how to best use the features and
benefits of MACS on an on-going basis. |
MACS Software Support
|
MACS maintains a staff of support
specialists who are highly trained and experienced in the use of
MACS Software and in the needs of manufacturers' reps. They are
available by telephone and fax to supplement the documentation by
answering questions and resolving problems that arise during the
installation and use of MACS Software.* |
MACS Software Updates
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MACS periodically issues software and
documentation updates to keep abreast of changing trends in the rep
industry and to take advantage of new technology. Most enhancements
and new features are the result of suggestions and requests from our
users. You will be most effective with MACS Software by having
available the most current version of the software and
documentation. |
Training
|
Telephone Training: A MACS
training specialist can connect to your computer via software and
instruct you through the implementation and use of MACS and on
specific areas tailored to your needs. Learn in the convenience of
your own office, using your computer and your data. |
| |
On-Site Training: If it is more
convenient, a MACS training specialist can travel to your agency and
provide on-site training to instruct your staff on the general use
of MACS and on specific areas tailored to your needs. |
Client Services
|
MACS maintains a client services staff
you can turn to for advice on how MACS can meet the growing and
changing needs of your agency. Client services can recommend
modules, optional features and special services that can best serve
your needs. The MACS staff publishes MACSfacts, a newsletter to
announce new products and updates and to offer tips on using MACS
Software more effectively. |
Non-MACS Assistance
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Specialized assistance is available to
help you with problems related to hardware, operating systems,
communications and Non-MACS software.* |
